Contact Us
This page explains how to get in touch with the editorial team behind Best Poker Sites, what we can realistically help with, and where to go when your question is really for a poker room, a payment provider, or a state regulator. We publish research on real money online poker rooms serving US players — we are not an operator, we do not hold player funds, and we cannot open, close, or unlock an account on any site.
Send editorial mail to the contact address published on thejuicehq.com. Because we cover operators rather than run them, the fastest route to a resolution is often not us — the section below sorts the common requests by who actually owns them.
What to contact us about — and what we can't touch
| Your question | Who handles it | Typical route |
|---|---|---|
| A bonus term on this site looks wrong or out of date | Best Poker Sites editorial | Email us with the page URL and the term you're disputing |
| Your deposit hasn't credited or a cashout is pending | The poker room's support team | Live chat or email inside your account, with your transaction ID |
| KYC documents rejected or verification stuck | The operator's compliance department | Resubmit through the account portal; ask for the specific rejection reason |
| A licensed US operator won't resolve a complaint | Your state gaming commission or board | File after exhausting the operator's internal complaints process |
| Self-exclusion or a gambling problem | State program and national helpline | 1-800-GAMBLER, 24/7, free and confidential |
| Commercial, partnership, or media inquiries | Best Poker Sites business contact | Email with "Partnership" in the subject line |
Details that get you a faster, more useful reply
- The page URL on thejuicehq.com you're referring to, and the date you read it.
- The operator involved — for example Coinpoker, Bovada, or Americas Card Room — and the exact promotion name if it's a bonus question.
- Screenshots of terms as they appeared to you, which is the single most useful thing you can attach when a headline offer has changed.
- Your state of residence, since availability, age limits, and legal status differ sharply across the US.
- No account passwords, no card numbers, no copies of ID. We never need them, and we will not ask.
How we make money, stated plainly
Best Poker Sites earns commission when a reader clicks through to a poker room and signs up. That is a material connection and we disclose it up front, as FTC endorsement guidance requires. Commission does not buy a position in our rankings, and no operator sees a review before it publishes. If you think a placement looks bought, say so in an email — that is a legitimate thing to challenge us on, and we'd rather answer it than have you assume it.
Bonus terms readers most often write in about
Most contact mail concerns welcome offers, so here are the headline offers we list with the conditions that decide whether they're worth anything to you. Every one of these is a deposit-linked promotion: you have to fund an account and generate rake or play before any bonus money becomes withdrawable. None of them is free money, and none of them changes the fact that you can lose your deposit.
| Room | Headline offer | Editorial rating | What to check before you claim |
|---|---|---|---|
| Coinpoker | $30M Battle of Malta Online Series | 10.0 | Series dates, qualifier buy-ins, and whether the stated prize pool is guaranteed or projected |
| Bovada | 100% bonus up to $500 | 9.9 | Release increments, the rake needed per increment, and the expiry window |
| Stake | 25 Stake Cash & 250,000 Gold Coins | 9.7 | This is a sweepstakes-style package, not a cash deposit match — redemption rules differ |
| Ignition | 100% poker bonus + 100% casino combo bonus | 9.7 | Poker and casino portions clear separately, under different playthrough math |
| Americas Card Room | 100% deposit bonus up to $2,000 | 9.6 | The maximum is rarely reachable by casual volume; check the clearing rate per dollar of rake |
| Black Chip Poker | 100% on first deposit up to $2,000 | 9.6 | Time limit on unclear bonus balance, and which formats generate qualifying rake |
| Ya Poker | 100% up to $2,000 | 9.5 | Eligible deposit methods and whether crypto deposits qualify |
| BC Poker | 10% boost on first deposit up to $200 | 9.5 | Small, fast-clearing offer — confirm minimum deposit |
| Betonline | 100% match on first deposit, up to $1,000 | 9.4 | Bonus code requirement at the cashier; it usually can't be applied retroactively |
| Jack Poker | 300% welcome bonus up to $2,000 + 20% instant cash | 9.3 | The largest headline multiplier on our list; the instant-cash portion and the 300% portion have separate conditions |
Ratings above are our editorial scores, not customer review averages. Offers change without notice — always read the terms on the operator's own cashier page before depositing, and write to us if what you see there contradicts what you see here.
Three rooms readers ask about most
Coinpoker — the crypto-native question
Coinpoker sits at the top of our list and generates the most mail, almost all of it about payments. It runs on cryptocurrency rather than cards and bank transfers, which is why switchers and players in restricted regions gravitate toward it: crypto rails don't depend on a US bank approving a gambling-coded transaction. The headline draw is the $30M Battle of Malta Online Series, a tournament series rather than a deposit match, so what matters is the schedule, the satellite structure, and whether you can realistically play the dates.
The limitation is the same thing as the appeal. If you don't already hold or want to hold crypto, there's a conversion step, an exchange fee, and price volatility between deposit and cashout that a dollar account doesn't have. Currency exposure is a real cost, not a footnote. Contact us about Coinpoker only for content issues; deposit confirmations and wallet addresses are operator territory.
Bovada — the recreational default
Bovada draws questions from casual players because it's the name they already recognize. Its pull is anonymous tables and a player pool fed by a sportsbook and casino next door, which tends to mean a softer fish-to-reg mix than rooms populated mainly by grinders. The 100% bonus up to $500 clears in increments as you generate rake, with a time limit — the practical rate matters far more than the $500 ceiling for anyone playing micro or low stakes.
The drawback for serious players is the flip side of anonymity: no screen names means no meaningful HUD or tracking database, so you can't build reads across sessions. Game selection also leans hard toward No Limit Hold'em, with thinner Pot Limit Omaha traffic and little in the way of mixed games.
Americas Card Room — volume and the $2,000 ceiling
Americas Card Room comes up constantly in mail about rakeback and bonus clearing, because its 100% deposit bonus up to $2,000 is one of the largest numbers on our list. That headline is the source of most misunderstandings we get asked to explain: the bonus releases against rake you generate, in chunks, within a set window. A recreational player putting in a few hours a week will realistically clear a fraction of the maximum before it expires.
What it does offer is a wider format spread than most US-facing rooms — cash games, a busy MTT schedule, sit and gos, and fast-fold tables — plus crypto cashouts that tend to move quicker than check-by-courier. The limitation is that peak liquidity is concentrated in evening hours; if you play off-peak at higher stakes, table selection thins out noticeably.
Money questions we can answer generally — and where they stop
We can explain how deposits and withdrawals usually work at US-facing poker rooms. We cannot check the status of your specific transaction, and we won't speculate on how long yours will take.
- Crypto (Bitcoin and similar) — the most widely accepted method across offshore rooms and generally the fastest cashout route. Network fees and exchange spread apply at both ends.
- Cards — Visa and Mastercard deposits are common but declines are frequent, since issuers often block gambling merchant codes.
- E-wallets — Skrill, Neteller, and PayPal availability varies by operator and by state; PayPal in particular is generally limited to state-licensed operators rather than offshore ones. Verify at the cashier rather than assuming.
- Bank transfer and check by courier — slower, sometimes subject to a fee or a minimum, and usually the last resort when other methods are unavailable.
- Verification (KYC) — expect to supply ID and proof of address before a first withdrawal. Delays here are the single most common cause of slow payouts, and only the operator can resolve them.
All figures on this site are in US dollars. If you deposit in crypto or another currency, conversion happens somewhere in the chain and the rate you get is not ours to quote.
What these rooms cover beyond the poker tables
Nearly every operator we list runs other product lines alongside the poker client, and readers sometimes write to us having claimed the wrong bonus. The distinction matters because the terms are not interchangeable. Poker bonuses clear against rake you generate at the tables. Casino bonuses clear against wagering turnover on slots and table games, usually at a much higher multiple. Sportsbook promotions run on separate qualifying-bet rules again.
Bovada, Ignition, and Betonline all pair poker with casino and, in some cases, sports betting. Stake's offer is a sweepstakes coin package rather than a cash deposit match, which puts it in a different regulatory and redemption category altogether. Ignition's combo bonus deliberately splits across poker and casino, so half of it clears under casino rules. Read which wallet your bonus lands in before you play a hand.
Eligibility, licensing, and who you can actually complain to
You must be 21 or older to gamble in most regulated US states; a small number set the minimum at 18. Check your own state's rule before registering anywhere. Nobody under 21 should be on this site.
Real money online poker in the US is regulated state by state, not federally. A handful of states license and regulate interstate online poker through their own gaming commission or control board; in others it is restricted or outright illegal. Several of the rooms listed here accept US customers from offshore jurisdictions — accepting your signup is not the same thing as being licensed to serve you in your state, and we don't claim any specific license status we can't verify. That distinction has a practical consequence: if a state-licensed operator treats you unfairly, you have a regulator to escalate to. If an offshore room does, your recourse is far more limited.
So before you contact anyone about a dispute, work out which of those two situations you're in. It changes the entire answer. Our terms and conditions set out the limits of what this site does and doesn't take responsibility for, and more about who we are explains how the editorial side is staffed and funded.
If the reason you're writing is your own gambling
We're not a support service and we won't pretend to be one, but we will point you to people who are. Call or text 1-800-GAMBLER for free, confidential help, 24 hours a day. Most states also run their own helplines and self-exclusion registers — if you've placed yourself on one, we support that and will never help anyone route around it. Our responsible gambling guidance lists deposit limits, session timers, and cooling-off tools worth setting before they're needed.
Poker involves real risk of losing money. Skill affects results over the long run; it does not remove the risk, and no room on this page is a route to income. Only play with money you can afford to lose.
Corrections, and what happens after you write
Correction requests get priority over everything else. Our published data is researched and verified rather than tested at the tables — we don't claim to have deposited or withdrawn anywhere — so reader reports are a genuine part of how pages stay accurate. Our current fact-check date is Sep 24, 2026; anything materially changed since then is exactly what we want flagged.
When you write, expect an acknowledgment first, then either a correction with the page updated and re-dated, or an explanation of why we've left it as it stands. If your message is really an operator dispute, we'll say so and point you at the right desk rather than sit on it. And if you simply want to argue with a ranking, that's welcome too — send the reasoning, not just the verdict.